1 Agrotikos entitles all franchises who have purchased a product on the Agrotikos POS to request a return or replacement if there is an issue with the product after delivery. If you no longer need the item, bought it by mistake, or changed your mind, returns are only accepted at the time of delivery or through GRN against Sale Invoice after delivery. Returns after delivery due to these reasons will not be accepted.

2. If your product is accepted for return or replacement, please ensure it is in its original packaging. The product must be unused, unwashed, and all tags must be intact.

3. Some products are not eligible for return. These products will be marked as "Loose" on the product description page.

4. We strive to prevent issues from occurring again by sharing feedback with our vendors. This helps us improve our services and product quality.

5. To process your return request, it is mandatory to share images of the product you are facing an issue with. Subject to Agrotikos’s policy, the company may accept the return and provide a credit note in your franchise ledger. The credit can be used for future transactions.

6. Agrotikos does not offer refunds. Payments are adjusted in the financial ledger of the franchise. Any refund claims initiated will be processed through our internal system.

7. All transactions are processed in Indian currency only.

8. If a payment made through net banking, UPI, debit card, credit card, or any other mode is not credited to the ledger or bank account, the issue will be settled according to the policies of the respective bank.